Same Day Click and Collect For Orders Placed By 12pm

General

Icon for filtersWomens Wear

WOMENSWEAR

 

 
CLOTHING - SINGLE SIZE CONVERSION
UK 4 6 8 10 12 14 16 18 20 22 24 26
European 32 34 36 38 40 42 44 46 48 50 52 54
US 1 2 4 6 8 10 12 14 16 18 20 22
Australia 4 6 8 10 12 14 16 18 20 22 24 26
CLOTHING - SINGLE SIZE
SINGLE SIZE UK 4 UK 6 UK 8 UK 10 UK 12 UK 14 UK 16 UK 18 UK 20 UK 22 UK 24 UK 26
CM In CM In CM In CM In CM In CM In CM In CM In CM In CM In CM In CM In
Bust 76 30 78½ 31 81 32 86 34 91 36 96 38 101 40 108½ 43 116 45½ 122 48 128 50½ 134 53
Waist 58 22¾ 60½ 23¾ 63 24¾ 68 26¾ 73 28¾ 78 30¾ 83 32¾ 90½ 35¾ 98 38½ 104 41 110 43½ 116 46
Hips 83½ 32¾ 86 33¾ 88½ 34¾ 93½ 36¾ 98½ 38¾ 103½ 40¾ 108½ 42¾ 116 45¾ 123½ 48½ 129½ 51 135½ 53½ 141½ 56
CLOTHING - DUAL SIZE CONVERSION
UK XS S M L XL
European XS S M L XL
US XXS XS S M L
Australia XS S M L XL
CLOTHING - DUAL SIZE
DUAL SIZE UK XS / 6 UK S / 8-10 UK M / 12-14 UK L / 16-18 UK XL / 20
CM Inches CM Inches CM Inches CM Inches CM Inches
Bust 78½ 31 81-86 32-34 91-78 36-38 101-108½ 40-43 116 45½
Waist 60½ 23¾ 63-68 24¾-26¾ 73-78 28¾-30¾ 83-90½ 32¾-35¾ 98 38½
Hips 86 33¾ 88½-93½ 34¾-36¾ 98½-103½ 38¾-40¾ 108½-116 42¾-45¾ 123½ 48½
MATERNITY CLOTHING
SINGLE SIZE 8 10 12 14 16 18 20
CM Inches CM Inches CM Inches CM Inches CM Inches CM Inches CM Inches
Bust 86 34 91 36 96 38 101 40 106 42 113 44¾ 120 47½
Waist 95 37¾ 100 39½ 105 41½ 110 43½ 115 45½ 122 48¼ 129 51
Hips 93 36¾ 98 38¾ 103 40¾ 108 42¾ 113 44¾ 120 45¾ 127 48½
MAIN RANGE LENGTHS (BASED ON AVERAGE SIZE 10)
TROUSERS SKIRTS DRESS
Short
Inches 30
Mini
Inches 14
Mini
Inches 33½
CM 76 CM 35 CM 85
Regular
Inches 32
Midi
Inches 17½
Midi
Inches 35½
CM 81 CM 45 CM 90
Long
Inches 34
Knee
Inches 21½
Knee
Inches 37½
CM 86 CM 55 CM 95
Calf
Inches 29½
Calf
Inches 39½
CM 75 CM 100
Maxi
Inches 37½
Maxi
Inches 56
CM 95 CM 142
PETITE LENGTHS (BASED ON AVERAGE PETITE SIZE 10)
TROUSERS SKIRTS DRESS
Regular
Inches 29
Mini
Inches 13
Mini
Inches 31½
CM 74 CM 33 CM 80
Midi
Inches 17
Midi
Inches 33½
CM 43 CM 85
Knee
Inches 20½
Knee
Inches 35½
CM 52 CM 90
Calf
Inches 25¾
Calf
Inches 37½
CM 65½ CM 95
Maxi
Inches 35¾
Maxi
Inches 54
CM 90½ CM 137
DUAL SIZED SWIMWEAR
UK 8 B/C 10 B/C 12 B/C 14 B/C 16 B/C 18 B/C
European 36 B/C 38 B/C 40 B/C 42 B/C 44 B/C 46 B/C
US 4 B/C 6 B/C 8 B/C 10 B/C 12 B/C 14 B/C
Australia 8 B/C 10 B/C 12 B/C 14 B/C 16 B/C 18 B/C
UK 8 D/td 10 D/DD 12 D/DD 14 D/DD 16 D/DD 18 D/DD
European 36 D/E 38 D/E 40 D/E 42 D/E 44 D/E 46 D/E
US 4 D/DD-E 6 D/DD-E 8 D/DD-E 10 D/DD-E 12 D/DD-E 14 D/DD-E
Australia 8 D/DD 10 D/DD 12 D/DD 14 D/DD 16 D/DD 18 D/DD
BRA SIZING
UK EUROPEAN US AUSTRALIA
32A 70A 32A 32A
32B 70B 32B 32B
32C 70C 32C 32C
32D 70D 32D 32D
32DD 70E 32DD/E 32DD
32E 70F 32DDD/F 32E
32F 70G 32G 32F
34A 75A 34A 34A
34B 75B 34B 34B
34C 75C 34C 34C
34D 75D 34D 34D
34DD 75E 34DD/E 34DD
34E 75F 34DDD/F 34E
34F 75G 34G 34F
36A 80A 36A 36A
36B 80B 36B 36B
36C 80C 36C 36C
36D 80D 36D 36D
36DD 80E 36DD/E 36DD
36E 80F 36DDD/F 36E
36F 80G 36G 36F
38A 85A 38A 38A
38B 85B 38B 38B
38C 85C 38C 38C
38D 85D 38D 38D
38DD 85DD 38DD/E 38DD
38E 85E 38DDD/F 38E
38F 85G 38G 38F
HOSIERY (S-L)
DRESS SIZE
Height UK 8-10 / 35-37" UK 12-14 / 39-41"
UK 16-18 / 43-46"
Up to 5ft 3" Small Medium Large
Up to 5ft 6" Small Medium Large
Up to 5ft 10" Medium Large Large
*** If your hips and height are on the borderline of a size, you may find the next size up more comfortable ***
HOSIERY (ONE SIZE)
DRESS SIZE
Height UK 8-10 / 35-37"
UK 12-14 / 39-41"
Up to 5ft 3" One Size One Size
Up to 5ft 4" One Size One Size
*** One size hosiery is a comfortable fit for UK sizes 8 - 14 and height up to 5ft 4" ***
FOOTWEAR - WOMENS
UK 2 3 4 5 6 7 8
Australia 4 5 6 7 8 9 10
US 4 5 6 7 8 9 10
European 35 36 37 38 39 40 41

 

MENSWEAR

 

 
TOPS, KNITWEAR, CASUAL JACKETS AND SHIRTS
UK/EUROPEAN/USA SIZE INCHES (CHEST) CM (CHEST)
XXS To Fit 32-34 81-86
XS To Fit 34-36 86-91
S To Fit 36-38 91-96
M To Fit 38-40 96-101
L To Fit 40-42 101-106
XL To Fit 42-44 106-111
XXL To Fit 44-46 111-116
JEANS, CASUAL TROUSERS AND SHORTS
INCHES (WAIST) CM (WAIST)
28 71
30 76
32 81
34 86
36 91
38 96
JEANS AND CASUAL SMART TROUSERS
SIZE INCHES (INSIDE LEG)
CM (INSIDE LEG)
Short To Fit 30 76
Regular To Fit 32 81
Long To Fit 34 86
These are inside leg measurements and are a guide only.
The actual lengths will vary according to the style.
SWIMWEAR AND UNDERWEAR
UK/EUROPEAN/USA SIZE INCHES (WAIST) CM (WAIST)
XXS To Fit 26-28 66-71
XS To Fit 28-30 71-76
S To Fit 30-32 76-81
M To Fit 32-34 81-86
L To Fit 34-36 86-91
XL To Fit 36-38 91-96
XXL To Fit 38-40 96-101
SMART SHIRTS
UK/EUROPEAN/USA SIZE INCHES (CHEST) CM (CHEST) UK/EUROPEAN/USA SIZE INCHES (NECK) CM (NECK)
XXS To Fit 32-34 81-86 XXS 14.25 36
XS To Fit 34-36 86-91 XS 14.5 37
S To Fit 36-38 91-96 S 15 38
M To Fit 38-40 96-101 M 16 41
L To Fit 40-42 101-106 L 17 43
XL To Fit 42-44 106-111 XL 17.5 44
XXL To Fit 44-46 111-116 XXL 18 46
SMART JACKETS AND WAISTCOAT
UK/EUROPEAN/USA SIZE UK/USA INCHES (CHEST) CM (CHEST)
EURPOEAN SIZING (CHEST)
XXS 34 86 44
XS 36 91 46
S 38 96 48
M 40 101 50
L 42 106 52
XL 44 111 54
XXL 46 116 56
SMART TROUSERS
INCHES (WAIST) CM (WAIST)
28 71
30 76
32 81
34 86
36 91
38 96
BELTS
SIZE INCHES (WAIST) CM (WAIST)
XS 28-30 71-76
S 30-32 76-81
M 32-34 81-86
L-XL 34-38 86-96
HATS - TO FIT HEAD CIRCUMFERENCE
SIZE INCHES CM
S/M 23¼ 59
M/L 23½ 60
One Size 22¾-23½ 58-60
FOOTWEAR
UK 6 7 8 9 10 11 12
US 7 8 9 10 11 12 13
EUROPEAN 40 41 42 43 44 45 46
Icon for questionWhere do you get your stock from?

Unlike a traditional retailer, we don’t have a supply chain – we have a surprise chain! Meaning new arrivals every week, ranging from the latest tech, fashion, homewares, office furniture and stationery from top brands and retailers. As we get our products from retailers across Australia, our products are genuine and authentic. 

Icon for questionA product I want is out of stock. When will it be restocked?

Due to our “surprise chain”, we cannot guarantee that we will get the same item back in stock. We don’t want you to miss out – so grab it ASAP! Alternatively you can sign up to our newsletter and follow our socials to know when new products are in.

Icon for questionCan I price match with another retailer?

Our stock come from mobilising dormant goods or products destined for landfill for many reasons such as damaged boxes, missing parts, damaged products, and more. Our products aren’t always in brand new condition that you would see at your traditional retailer, so they may not price match to our prices.

Product

Icon for questionHow are your products so affordable?

We get our inventory from a range of retailers and top brands looking to move dormant stock such as old season stock, slow moving goods or products simply not being used, or from products destined for landfill due to damaged product or boxes, missing parts, or needing repairs that isn’t financially feasible for them to do.  

We take these goods and renew, repair, and refurbish them to get them ready to be rehomed where they will be used, keeping these goods in the economy. So while you get to shop affordably, you also get to shop sustainably! 

Icon for questionIs the product quality comparable with other retailers?

We aim to make sure that our stock is of high-quality. Our experienced team assesses all products that arrive for sale, and tests them where required. We undertake a comprehensive QA and grading process for every product. As a result, your product may include, or be subject to any of the following:     

  • non-original spare parts that are used to renew the product,  
  • repairs or slight modifications to the original presentation of the product,   
  • an electrical safety test called “test and tag” to ensure that powered items are electrically safe through third party assessors,  
  • superficial packaging not essential to the operation of the unit may have been removed or replaced,  
  • evidence of use, either from previous ownership, or from our team as a part of our internal quality testing.   
Icon for questionWhat do your product conditions mean?

New:

  • Brand new, unused and in original undamaged packaging or replacement packaging. Some items may have been re-packaged as a part of our quality control process.  
  • May be described as brand new with / without tags (BNWT / BNWOT), or brand new in box (BNIB)  

Renewed:

  •  Products that have been professionally refurbished and renewed, and are available in new packaging.  
  • Items that have been remade from materials, such as handmade soft furnishings.   
  • If needed, the product has been professionally refurbished and assessed as equivalent to a product in "like-new" or "very good" condition. 

Excellent (As-new) : 

  • Unused but with imperfect packaging, such as as box damaged, security seals opened or product interior packaging disturbed.   
  • Previously owned and / or used but in excellent condition, with minor signs of wear, but no significant imperfections.   
  •  May be a current or last generation model for technology products. 

Good: 

  • Unused but with visible imperfections on the product itself, such as scratches and scuff marks.  
  • May be missing original packaging.  
  • Previously owned with visible signs of use, still fully functional and repaired/refurbished to its original operational quality where needed.    
  • Fully tested, formatted (if appropriate) and may be repackaged.   
  • May be a discontinued or obsolete model for technology products. 

Fair (as-is): 

  • Heavily used or refurbished product with visible imperfections, such as significant signs of wear, dents or missing accessories  
  • Repaired or refurbished to useable quality but some operational features may be compromised or affected.    
  •  Still usable but may not meet the same quality standards as the other conditions. 
Icon for questionDo your products come with warranty?

In addition to your rights under Australian Consumer Law, and our Change of Mind policy, Circonomy's 12 month warranty offers additional peace of mind. This warranty begins from the date displayed on your proof of purchase.   

Our 12-month warranty is intended to protect your item from manufacturing/refurbishing defects and electrical and mechanical failures. Following an assessment, Circonomy will repair, replace or refund at our discretion. Products that are defective or damaged are defined as where the defect or damage was not identified in the description at the time of sale.  

Due to the nature of the products we sell, there are often imperfections. Some can be addressed through refurbishment work or repair required before sale. Imperfections, including scuff marks, damage, missing or incomplete accessories may be noted in the description at the time of sale.   

We recommend that you read the description thoroughly as no refunds will be provided for items received as described.   

Icon for questionDoes the product come assembled or in a flatpack?

The product will state if it is assembled or in a flatpack. However, if you need it to be assembled or need it to be in a flat pack for transport, please get in touch with us. 

Icon for questionDo you make custom products?

We definitely can! From office furnishing to textile pieces like cushions, we’ve done custom work for a range of different needs. Please get in touch with us for any custom requests and we’ll see what we can do. 

Sizing Chart

WOMENSWEAR

 

 
CLOTHING - SINGLE SIZE CONVERSION
UK 4 6 8 10 12 14 16 18 20 22 24 26
European 32 34 36 38 40 42 44 46 48 50 52 54
US 1 2 4 6 8 10 12 14 16 18 20 22
Australia 4 6 8 10 12 14 16 18 20 22 24 26
CLOTHING - SINGLE SIZE
SINGLE SIZE UK 4 UK 6 UK 8 UK 10 UK 12 UK 14 UK 16 UK 18 UK 20 UK 22 UK 24 UK 26
CM In CM In CM In CM In CM In CM In CM In CM In CM In CM In CM In CM In
Bust 76 30 78½ 31 81 32 86 34 91 36 96 38 101 40 108½ 43 116 45½ 122 48 128 50½ 134 53
Waist 58 22¾ 60½ 23¾ 63 24¾ 68 26¾ 73 28¾ 78 30¾ 83 32¾ 90½ 35¾ 98 38½ 104 41 110 43½ 116 46
Hips 83½ 32¾ 86 33¾ 88½ 34¾ 93½ 36¾ 98½ 38¾ 103½ 40¾ 108½ 42¾ 116 45¾ 123½ 48½ 129½ 51 135½ 53½ 141½ 56
CLOTHING - DUAL SIZE CONVERSION
UK XS S M L XL
European XS S M L XL
US XXS XS S M L
Australia XS S M L XL
CLOTHING - DUAL SIZE
DUAL SIZE UK XS / 6 UK S / 8-10 UK M / 12-14 UK L / 16-18 UK XL / 20
CM Inches CM Inches CM Inches CM Inches CM Inches
Bust 78½ 31 81-86 32-34 91-78 36-38 101-108½ 40-43 116 45½
Waist 60½ 23¾ 63-68 24¾-26¾ 73-78 28¾-30¾ 83-90½ 32¾-35¾ 98 38½
Hips 86 33¾ 88½-93½ 34¾-36¾ 98½-103½ 38¾-40¾ 108½-116 42¾-45¾ 123½ 48½
MATERNITY CLOTHING
SINGLE SIZE 8 10 12 14 16 18 20
CM Inches CM Inches CM Inches CM Inches CM Inches CM Inches CM Inches
Bust 86 34 91 36 96 38 101 40 106 42 113 44¾ 120 47½
Waist 95 37¾ 100 39½ 105 41½ 110 43½ 115 45½ 122 48¼ 129 51
Hips 93 36¾ 98 38¾ 103 40¾ 108 42¾ 113 44¾ 120 45¾ 127 48½
MAIN RANGE LENGTHS (BASED ON AVERAGE SIZE 10)
TROUSERS SKIRTS DRESS
Short
Inches 30
Mini
Inches 14
Mini
Inches 33½
CM 76 CM 35 CM 85
Regular
Inches 32
Midi
Inches 17½
Midi
Inches 35½
CM 81 CM 45 CM 90
Long
Inches 34
Knee
Inches 21½
Knee
Inches 37½
CM 86 CM 55 CM 95
Calf
Inches 29½
Calf
Inches 39½
CM 75 CM 100
Maxi
Inches 37½
Maxi
Inches 56
CM 95 CM 142
PETITE LENGTHS (BASED ON AVERAGE PETITE SIZE 10)
TROUSERS SKIRTS DRESS
Regular
Inches 29
Mini
Inches 13
Mini
Inches 31½
CM 74 CM 33 CM 80
Midi
Inches 17
Midi
Inches 33½
CM 43 CM 85
Knee
Inches 20½
Knee
Inches 35½
CM 52 CM 90
Calf
Inches 25¾
Calf
Inches 37½
CM 65½ CM 95
Maxi
Inches 35¾
Maxi
Inches 54
CM 90½ CM 137
DUAL SIZED SWIMWEAR
UK 8 B/C 10 B/C 12 B/C 14 B/C 16 B/C 18 B/C
European 36 B/C 38 B/C 40 B/C 42 B/C 44 B/C 46 B/C
US 4 B/C 6 B/C 8 B/C 10 B/C 12 B/C 14 B/C
Australia 8 B/C 10 B/C 12 B/C 14 B/C 16 B/C 18 B/C
UK 8 D/td 10 D/DD 12 D/DD 14 D/DD 16 D/DD 18 D/DD
European 36 D/E 38 D/E 40 D/E 42 D/E 44 D/E 46 D/E
US 4 D/DD-E 6 D/DD-E 8 D/DD-E 10 D/DD-E 12 D/DD-E 14 D/DD-E
Australia 8 D/DD 10 D/DD 12 D/DD 14 D/DD 16 D/DD 18 D/DD
BRA SIZING
UK EUROPEAN US AUSTRALIA
32A 70A 32A 32A
32B 70B 32B 32B
32C 70C 32C 32C
32D 70D 32D 32D
32DD 70E 32DD/E 32DD
32E 70F 32DDD/F 32E
32F 70G 32G 32F
34A 75A 34A 34A
34B 75B 34B 34B
34C 75C 34C 34C
34D 75D 34D 34D
34DD 75E 34DD/E 34DD
34E 75F 34DDD/F 34E
34F 75G 34G 34F
36A 80A 36A 36A
36B 80B 36B 36B
36C 80C 36C 36C
36D 80D 36D 36D
36DD 80E 36DD/E 36DD
36E 80F 36DDD/F 36E
36F 80G 36G 36F
38A 85A 38A 38A
38B 85B 38B 38B
38C 85C 38C 38C
38D 85D 38D 38D
38DD 85DD 38DD/E 38DD
38E 85E 38DDD/F 38E
38F 85G 38G 38F
HOSIERY (S-L)
DRESS SIZE
Height UK 8-10 / 35-37" UK 12-14 / 39-41"
UK 16-18 / 43-46"
Up to 5ft 3" Small Medium Large
Up to 5ft 6" Small Medium Large
Up to 5ft 10" Medium Large Large
*** If your hips and height are on the borderline of a size, you may find the next size up more comfortable ***
HOSIERY (ONE SIZE)
DRESS SIZE
Height UK 8-10 / 35-37"
UK 12-14 / 39-41"
Up to 5ft 3" One Size One Size
Up to 5ft 4" One Size One Size
*** One size hosiery is a comfortable fit for UK sizes 8 - 14 and height up to 5ft 4" ***
FOOTWEAR - WOMENS
UK 2 3 4 5 6 7 8
Australia 4 5 6 7 8 9 10
US 4 5 6 7 8 9 10
European 35 36 37 38 39 40 41

 

MENSWEAR

 

 
TOPS, KNITWEAR, CASUAL JACKETS AND SHIRTS
UK/EUROPEAN/USA SIZE INCHES (CHEST) CM (CHEST)
XXS To Fit 32-34 81-86
XS To Fit 34-36 86-91
S To Fit 36-38 91-96
M To Fit 38-40 96-101
L To Fit 40-42 101-106
XL To Fit 42-44 106-111
XXL To Fit 44-46 111-116
JEANS, CASUAL TROUSERS AND SHORTS
INCHES (WAIST) CM (WAIST)
28 71
30 76
32 81
34 86
36 91
38 96
JEANS AND CASUAL SMART TROUSERS
SIZE INCHES (INSIDE LEG)
CM (INSIDE LEG)
Short To Fit 30 76
Regular To Fit 32 81
Long To Fit 34 86
These are inside leg measurements and are a guide only.
The actual lengths will vary according to the style.
SWIMWEAR AND UNDERWEAR
UK/EUROPEAN/USA SIZE INCHES (WAIST) CM (WAIST)
XXS To Fit 26-28 66-71
XS To Fit 28-30 71-76
S To Fit 30-32 76-81
M To Fit 32-34 81-86
L To Fit 34-36 86-91
XL To Fit 36-38 91-96
XXL To Fit 38-40 96-101
SMART SHIRTS
UK/EUROPEAN/USA SIZE INCHES (CHEST) CM (CHEST) UK/EUROPEAN/USA SIZE INCHES (NECK) CM (NECK)
XXS To Fit 32-34 81-86 XXS 14.25 36
XS To Fit 34-36 86-91 XS 14.5 37
S To Fit 36-38 91-96 S 15 38
M To Fit 38-40 96-101 M 16 41
L To Fit 40-42 101-106 L 17 43
XL To Fit 42-44 106-111 XL 17.5 44
XXL To Fit 44-46 111-116 XXL 18 46
SMART JACKETS AND WAISTCOAT
UK/EUROPEAN/USA SIZE UK/USA INCHES (CHEST) CM (CHEST)
EURPOEAN SIZING (CHEST)
XXS 34 86 44
XS 36 91 46
S 38 96 48
M 40 101 50
L 42 106 52
XL 44 111 54
XXL 46 116 56
SMART TROUSERS
INCHES (WAIST) CM (WAIST)
28 71
30 76
32 81
34 86
36 91
38 96
BELTS
SIZE INCHES (WAIST) CM (WAIST)
XS 28-30 71-76
S 30-32 76-81
M 32-34 81-86
L-XL 34-38 86-96
HATS - TO FIT HEAD CIRCUMFERENCE
SIZE INCHES CM
S/M 23¼ 59
M/L 23½ 60
One Size 22¾-23½ 58-60
FOOTWEAR
UK 6 7 8 9 10 11 12
US 7 8 9 10 11 12 13
EUROPEAN 40 41 42 43 44 45 46

Shipping  

Icon for questionWhere do you ship to?

We ship Australia wide! Some items may only be available for click and collect or local delivery, which will be outlined under individual product page. 

Icon for questionWhat shipping providers do you use?

We use multiple shipping providers to offer you the cheapest possible shipping rates. Due to the weight or bulky size of some of our products, we are unable to offer free shipping on those items unless outlined under product description. 

Icon for questionHow much is shipping?

Shipping is based on the weight/cubic weight of the order. As some of our products are heavy and bulky, these may fall under the large category. To offer you the best prices, our prices do not have the shipping costs built into the product. Please note that we do not take any of this shipping rate, and it goes directly to the couriers.  

Small orders - $15 

Medium orders - $49 

Large orders - $100 

Icon for questionHow do I track my order?

Once your order has been dispatched, you will receive a tracking email confirmation with details on your delivery. Tracking details may take some time to appear, so please give it 24 hours to update with current information.  

Icon for questionCan I click and collect?

We offer click and collect at our Brisbane and Melbourne warehouse. You can find the click and collection option in the check out for our products, however some products may not be available at your local warehouse for click and collect, and can only be delivered to you.

Icon for questionCan I change from click and collect to delivery?

You can reach out to us to change your click and collect order to delivery. Please note that additional delivery fees will apply.

Icon for questionCan you change my delivery address?

Please get in touch with us as soon as possible to change your address. If your order has been dispatched, we cannot guarantee that your address can be changed by the courier. 

Icon for questionMy address is not coming up as a valid location for delivery.

The product may not be available for national delivery, and may be exclusively available for click and collect or local delivery. This may be due to installation, size, or material. We apologise for any inconvenience. 

Returns and Refunds

Icon for questionCan I return for a change of mind?

We want you to love your products, so we offer a 30-day change of mind guarantee. You can return your products back to us for a refund within 30 days of receiving it.  

You will need to deliver to us, at your expense, the original undamaged items along with proof of purchase. Items purchased in “new” condition must be returned in their original packaging with all tags in-tact (where applicable). 

Icon for questionCan I return an online order to in-store?

You can return a product that was sent from our online warehouse in-store! Simply bring along a proof of purchase. 

Icon for questionWhen will I get my refund?

Upon returning your product, our team will inspect the item and issue you a full refund within 7 working days, provided the product is in the same saleable condition as it was when sold. 

Please note that shipping costs will not be refunded as this cost goes directly to the shipping provider, and we do not take any of these costs.  

Order Issue

Icon for questionWhat should I do if my item is faulty or damaged?

We’re more than happy to organise a refund or exchange if the product is available upon review and providing proof of purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.   

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.  

For information on Australian consumer laws, please visit Australian consumer law website at consumerlaw.gov.au. 

Second-hand goods  

Some of the products we sell fall under the relevant state laws for dealing with second hand goods.    

Victoria Licence Number – SHD-0017413 

  • What should I do if my order is missing an item? 

Please get in touch with us as soon as possible so we can resolve this for you!  

  • What should I do if I’ve received the wrong item? 

Please get in touch with us as soon as possible so we can fix this for you. We will provide you with a return label at our cost to return the product back to us. Due to the limited stock of our products, we may be able to replace your order with the correct item. In the case that the item is not in stock, we will provide you with a refund. 

Icon for questionThere’s an error on my contact details/delivery details. Can I update my details?

Please contact us as soon as possible at 1300 121 297 to update your details. You may also be able to contact the shipping provider directly to update your details. However, once it has dispatched we are unable to guarantee that we can change this in time. Reships will require shipping to be paid at your expense. 

Icon for questionCan I cancel my order?

If your order has not yet been shipped, you may reach out to us to cancel your order. However if it has already been dispatched, you will need to return the product back to us as a change of mind.

Icon for questionI am trying to place an order but am unable to checkout.

Please check that the items you are purchasing are available to your location, as some of our items may only be available for Click and Collect or local delivery. If you are unsure, please get in touch with us so we can look into this for you! 

Icon for questionOne of my items has an issue but is no longer in stock. Can I choose something else and refund the difference?

You definitely can! Please get in touch with us to organise this exchange and refund. 

Icon for questionMy delivery hasn’t arrived yet.

Please check your tracking link provided to you to check your delivery status.  

Once the order has been dispatched from our warehouse, any shipping updates comes directly from the courier and we do not have any control over the delivery.  

If you are having issues with the delivery, please get in touch with us so we can investigate this for you. 

Business 

Icon for questionCan I buy products in bulk?

We have some products with bulk buy deals available. Please get in touch with us at info@circonomy.com.au for more details about products. 

Icon for questionI am interested in supplying stock to Circonomy. Who should I contact?

Please get in touch with us at info@circonomy.com.au with details about your products and we will pass it on to the Recommerce team to review! 

Icon for questionCan I donate new/preloved goods to Circonomy?

Our stock comes to us through a quality assessed process directly from reputable retailers and manufacturers, or are inherited through our sustainable office defits. As much as we would love to rehome every single good, we’re unable to take donations due to space and quality assurance. We would suggest putting up the products on Gumtree or Marketplace to rehome them to people who need it and keep it circular!

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