We get our inventory from a range of retailers and top brands looking to move dormant stock such as old season stock, slow moving goods or products simply not being used, or from products destined for landfill due to damaged product or boxes, missing parts, or needing repairs that isn’t financially feasible for them to do.  

We take these goods and renew, repair, and refurbish them to get them ready to be rehomed where they will be used, keeping these goods in the economy. So while you get to shop affordably, you also get to shop sustainably! 

We aim to make sure that our stock is of high-quality. Our experienced team assesses all products that arrive for sale, and tests them where required. We undertake a comprehensive QA and grading process for every product. As a result, your product may include, or be subject to any of the following:     

• non-original spare parts that are used to renew the product,  
• repairs or slight modifications to the original presentation of the product,   
• an electrical safety test called “test and tag” to ensure that powered items are electrically safe through third party assessors,  
• superficial packaging not essential to the operation of the unit may have been removed or replaced,  
• evidence of use, either from previous ownership, or from our team as a part of our internal quality testing.   

New:

• Brand new, unused and in original undamaged packaging or replacement packaging. Some items may have been re-packaged as a part of our quality control process.  
• May be described as brand new with / without tags (BNWT / BNWOT), or brand new in box (BNIB)  

Renewed:

•  Products that have been professionally refurbished and renewed, and are available in new packaging.  
• Items that have been remade from materials, such as handmade soft furnishings.   
• If needed, the product has been professionally refurbished and assessed as equivalent to a product in "like-new" or "very good" condition. 

Excellent (As-new) : 

• Unused but with imperfect packaging, such as as box damaged, security seals opened or product interior packaging disturbed.   
• Previously owned and / or used but in excellent condition, with minor signs of wear, but no significant imperfections.   
•  May be a current or last generation model for technology products. 

Good: 

• Unused but with visible imperfections on the product itself, such as scratches and scuff marks.  
• May be missing original packaging.  
• Previously owned with visible signs of use, still fully functional and repaired/refurbished to its original operational quality where needed.    
• Fully tested, formatted (if appropriate) and may be repackaged.   
• May be a discontinued or obsolete model for technology products. 

Fair (as-is): 

• Heavily used or refurbished product with visible imperfections, such as significant signs of wear, dents or missing accessories  
• Repaired or refurbished to useable quality but some operational features may be compromised or affected.    
•  Still usable but may not meet the same quality standards as the other conditions.