What should I do if my item is faulty or damaged?
We’re more than happy to organise a refund or exchange if the product is available upon review and providing proof of purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
For information on Australian consumer laws, please visit Australian consumer law website at consumerlaw.gov.au.
Some of the products we sell fall under the relevant state laws for dealing with second hand goods.
Victoria Licence Number – SHD-0017413
- What should I do if my order is missing an item?
Please get in touch with us as soon as possible so we can resolve this for you!
- What should I do if I’ve received the wrong item?
Please get in touch with us as soon as possible so we can fix this for you. We will provide you with a return label at our cost to return the product back to us. Due to the limited stock of our products, we may be able to replace your order with the correct item. In the case that the item is not in stock, we will provide you with a refund.
There’s an error on my contact details/delivery details. Can I update my details?
Please contact us as soon as possible at 1300 121 297 to update your details. You may also be able to contact the shipping provider directly to update your details. However, once it has dispatched we are unable to guarantee that we can change this in time. Reships will require shipping to be paid at your expense.
Can I cancel my order?
If your order has not yet been shipped, you may reach out to us to cancel your order. However if it has already been dispatched, you will need to return the product back to us as a change of mind.