General

How does Circonomy work?

We work with major brands and retailers across Australia to mobilise dormant goods, and collect, repair, refurbish and renew products that may otherwise be sent to landfill. Our refurbishment teams restore items to a new or as-new condition, and we make them available for purchase at really affordable prices!

We look at new ways products and materials can be used, empowering individuals and businesses to reduce, reuse, recycle and repurpose, helping people see the value, potential and beauty in products that get a second chance.

Where do you get your stock from?

Unlike a traditional retailer, we don’t have a supply chain – we have a surprise chain! Meaning new arrivals every week, ranging from the latest tech, fashion, homewares, office furniture and stationery from top brands and retailers. As we get our products from retailers across Australia, our products are genuine and authentic.

A product I want is out of stock. When will it be restocked?

Due to our “surprise chain”, we cannot guarantee that we will get the same item back in stock. We don’t want you to miss out – so grab it ASAP! Alternatively you can sign up to our newsletter and follow our socials to know when new products are in.

Can I price match with another retailer?

Our stock come from mobilising dormant goods or products destined for landfill for many reasons such as damaged boxes, missing parts, damaged products, and more. Our products aren’t always in brand new condition that you would see at your traditional retailer, so they may not price match to our prices.

Product

How are your products so affordable?

We get our inventory from a range of retailers and top brands looking to move dormant stock such as old season stock, slow moving goods or products simply not being used, or from products destined for landfill due to damaged product or boxes, missing parts, or needing repairs that isn’t financially feasible for them to do.

We take these goods and renew, repair, and refurbish them to get them ready to be rehomed where they will be used, keeping these goods in the economy. So while you get to shop affordably, you also get to shop sustainably!

Is the product quality comparable with other retailers?

We aim to make sure that our stock is of high-quality. Our experienced team assesses all products that arrive for sale, and tests them where required. We undertake a comprehensive QA and grading process for every product. As a result, your product may include, or be subject to any of the following:

non-original spare parts that are used to renew the product,
repairs or slight modifications to the original presentation of the product,
an electrical safety test called “test and tag” to ensure that powered items are electrically safe through third party assessors,
superficial packaging not essential to the operation of the unit may have been removed or replaced,
evidence of use, either from previous ownership, or from our team as a part of our internal quality testing.

What do your product conditions mean?

New:

Brand new, unused and in original undamaged packaging or replacement packaging. Some items may have been re-packaged as a part of our quality control process.
May be described as brand new with / without tags (BNWT / BNWOT), or brand new in box (BNIB)

Renewed:

Products that have been professionally refurbished and renewed, and are available in new packaging.
Items that have been remade from materials, such as handmade soft furnishings.
If needed, the product has been professionally refurbished and assessed as equivalent to a product in "like-new" or "very good" condition.

Excellent (As-new) :

Unused but with imperfect packaging, such as as box damaged, security seals opened or product interior packaging disturbed. 
Previously owned and / or used but in excellent condition, with minor signs of wear, but no significant imperfections.
May be a current or last generation model for technology products.

Good:

Unused but with visible imperfections on the product itself, such as scratches and scuff marks.
May be missing original packaging.
Previously owned with visible signs of use, still fully functional and repaired/refurbished to its original operational quality where needed.
Fully tested, formatted (if appropriate) and may be repackaged.
May be a discontinued or obsolete model for technology products.

Fair (as-is):

Heavily used or refurbished product with visible imperfections, such as significant signs of wear, dents or missing accessories
Repaired or refurbished to useable quality but some operational features may be compromised or affected. 
Still usable but may not meet the same quality standards as the other conditions.

Do your products come with warranty?

In addition to your rights under Australian Consumer Law, and our Change of Mind policy, Circonomy's 12 month warranty offers additional peace of mind. This warranty begins from the date displayed on your proof of purchase.

Our 12-month warranty is intended to protect your item from manufacturing/refurbishing defects and electrical and mechanical failures. Following an assessment, Circonomy will repair, replace or refund at our discretion. Products that are defective or damaged are defined as where the defect or damage was not identified in the description at the time of sale.

Due to the nature of the products we sell, there are often imperfections. Some can be addressed through refurbishment work or repair required before sale. Imperfections, including scuff marks, damage, missing or incomplete accessories may be noted in the description at the time of sale.

We recommend that you read the description thoroughly as no refunds will be provided for items received as described.

Does the product come assembled or in a flatpack?

The product will state if it is assembled or in a flatpack. However, if you need it to be assembled or need it to be in a flat pack for transport, please get in touch with us.

Do you make custom products?

We definitely can! From office furnishing to textile pieces like cushions, we’ve done custom work for a range of different needs. Please get in touch with us for any custom requests and we’ll see what we can do.

Shipping

Where do you ship to?

We ship Australia wide! Some items may only be available for click and collect or local delivery, which will be outlined under individual product page.

Unfortunately we are unable to ship to PO Boxes, so we recommend entering a residential or business address.

What shipping providers do you use?

We use multiple shipping providers to offer you the cheapest possible shipping rates. Due to the weight or bulky size of some of our products, we are unable to offer free shipping on those items unless outlined under product description.

How much is shipping?

We offer Free Shipping on orders over $99*!

For orders under $99 or are big and bulky*, shipping is based on the weight/cubic weight of the order. Your shipping amount will be calculated for your order at the checkout.

0-4.9kg - $9

5-9.9kg - $14

10-19.9kg - $19

20-29.9kg - $29

30-49.9kg - $49

50kg+ - $99

*Orders or products that are Big and Bulky do not apply for free shipping.

Do you ship to PO Boxes?

Unfortunately we are unable to ship to PO Boxes, so we recommend entering a residential or business address.

What qualifies as a 'Big and Bulky' items at Circonomy?

At Circonomy, an item is classified as 'Big and Bulky' if it weighs 30 kilograms or more. This category typically includes certain types of furniture and other large or bulky items.

How does shipping work for 'Big and Bulky' items?

For 'Big and Bulky' items, free shipping discount code does not apply. The checkout will provide you with a shipping cost for your item.

Some items may be available for click and collect only. If you would like to have these items delivered, please get in touch with our team so we can arrange a delivery quote.

Will 'Big and Bulky' items take longer to deliver?

Due to their size and weight, 'Big and Bulky' items might require special handling and transportation arrangements, which can affect delivery times. We'll provide you with all the necessary details, including estimated delivery time, when we contact you with the delivery quote.

How do I track my order?

Once your order has been dispatched, you will receive a tracking email confirmation with details on your delivery. Tracking details may take some time to appear, so please give it 24 hours to update with current information.

Can I click and collect?

We offer click and collect at our Brisbane and Melbourne warehouse. You can find the click and collection option in the check out for our products, however some products may not be available at your local warehouse for click and collect, and can only be delivered to you.

Can I change from click and collect to delivery?

You can reach out to us to change your click and collect order to delivery. Please note that additional delivery fees will apply.

Can you change my delivery address?

Please get in touch with us as soon as possible to change your address. If your order has been dispatched, we cannot guarantee that your address can be changed by the courier.

My address is not coming up as a valid location for delivery.

The product may not be available for national delivery, and may be exclusively available for click and collect or local delivery. This may be due to installation, size, or material. We apologise for any inconvenience.

Returns and Refunds

Can I return for a change of mind?

We want you to love your products, so we offer a 30-day change of mind guarantee. You can return your products back to us for a refund within 30 days of receiving it.

You will need to deliver to us, at your expense, the original undamaged items along with proof of purchase. Items purchased in “new” condition must be returned in their original packaging with all tags in-tact (where applicable).

Can I return an online order to in-store?

You can return a product that was sent from our online warehouse in-store! Simply bring along a proof of purchase.

When will I get my refund?

Upon returning your product, our team will inspect the item and issue you a full refund within 7 working days, provided the product is in the same saleable condition as it was when sold.

Please note that shipping costs will not be refunded as this cost goes directly to the shipping provider, and we do not take any of these costs.

Discount Codes

How can I obtain a discount code?

Discount codes are typically provided through our promotional emails, social media campaigns, or special events. We recommend keeping up with our socials and signing up to our newsletter to stay up to date with any promotions.

How long is the code valid?

Codes will remain valid until it is applied for a single purchase unless a timeframe is stated.

Can I use more than one discount code on an order?

Only one discount code is valid per order.

Can the code be used for in-store purchases?

Codes are only valid for online purchases, unless specified, and must be applied during the online checkout process.

My discount code isn’t working. What should I do?

Please ensure that the discount code is entered correctly and is valid for the items in your cart. If that does not resolve the issue, please contact our customer support team on info@circonomy.com.au.

Do you have any free shipping codes?

You can sign up to our newsletter to receive a one-time use free shipping code via email on orders over $50+*. We also offer free
shipping on orders over $99*.

Where can I find the free shipping code?

Please check your email inbox and junk mail folder for the free shipping code. It will come from ‘Circonomy’ with ‘Welcome to Circonomy’ in subject line. This code can only be received through email and cannot be provided by a staff member in person at our retail outlets, over the phone, or over email.

Are there any restrictions on using the free shipping code?

The code is applicable for online purchases over $50*. It is not valid for bulky/heavy items. Please read our shipping policy for more information.

I placed my order and forgot to apply my discount code. Could you please apply this?

Any discount codes must be entered at the time of online checkout. If forgotten, it cannot be applied to the order after it has been placed, nor can we refund the shipping cost if the free shipping code has not been applied. However, the code will be valid for you to use on your next qualifying purchase.

Is the code transferable between customers?

No, the code is non-transferable and is intended for use only by the customer who received it upon newsletter subscription.

What happens to my discount if I return an item?

If you return an item, the discount value may be deducted from any refund owed to you, as discounts are calculated based on the final purchase amount.

Order Issue

What should I do if my item is faulty or damaged?

We’re more than happy to organise a refund or exchange if the product is available upon review and providing proof of purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

For information on Australian consumer laws, please visit Australian consumer law website at consumerlaw.gov.au.

Second-hand goods

Some of the products we sell fall under the relevant state laws for dealing with second hand goods.

Victoria Licence Number – SHD-0017413

What should I do if my order is missing an item?

Please get in touch with us as soon as possible so we can resolve this for you!

What should I do if I’ve received the wrong item?

Please get in touch with us as soon as possible so we can fix this for you. We will provide you with a return label at our cost to return the product back to us. Due to the limited stock of our products, we may be able to replace your order with the correct item. In the case that the item is not in stock, we will provide you with a refund.

There’s an error on my contact details/delivery details. Can I update my details?

Please contact us as soon as possible at 1300 121 297 to update your details. You may also be able to contact the shipping provider directly to update your details. However, once it has dispatched we are unable to guarantee that we can change this in time. Reships will require shipping to be paid at your expense.

Can I cancel my order?

If your order has not yet been shipped, you may reach out to us to cancel your order. However if it has already been dispatched, you will need to return the product back to us as a change of mind.

I am trying to place an order but am unable to checkout.

Please check that the items you are purchasing are available to your location, as some of our items may only be available for Click and Collect or local delivery. If you are unsure, please get in touch with us so we can look into this for you!

One of my items has an issue but is no longer in stock. Can I choose something else and refund the difference?

You definitely can! Please get in touch with us to organise this exchange and refund.

My delivery hasn’t arrived yet.

Please check your tracking link provided to you to check your delivery status.

Once the order has been dispatched from our warehouse, any shipping updates comes directly from the courier and we do not have any control over the delivery.

If you are having issues with the delivery, please get in touch with us so we can investigate this for you.

Why is my order item out of stock even though I ordered it?

We often have limited quantity stock of products and in isolated cases may have an inventory system issue, resulting in a stock discrepancy. On this occasion, a refund will be issued back to you.

Business

Can I buy products in bulk?

We have some products with bulk buy deals available. Please get in touch with us at info@circonomy.com.au for more details about products.

I am interested in supplying stock to Circonomy. Who should I contact?

Please get in touch with us at info@circonomy.com.au with details about your products and we will pass it on to the Recommerce team to review!

Can I donate new/preloved goods to Circonomy?

Our stock comes to us through a quality assessed process directly from reputable retailers and manufacturers, or are inherited through our sustainable office defits. As much as we would love to rehome every single good, we’re unable to take donations due to space and quality assurance. We would suggest putting up the products on Gumtree or Marketplace to rehome them to people who need it and keep it circular!